Terms of service

Terms of Service

Effective date: September 19, 2026

1. About these Terms

These Terms of Service ("Terms") apply to your use of our website (the "Site") and to every purchase of digital products from Agent Ops Studio ("we", "us" or "our"). We operate from Riyadh, Saudi Arabia. By using the Site or placing an order you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Site or place an order.

2. Who may buy

You must be at least 18 years old and able to enter a binding contract. Our products are made for real estate professionals and are sold for business and professional use. By placing an order you confirm that you are buying for your own business or profession and not mainly for personal, family or household use. We currently offer our products to customers in the United States. We do not knowingly sell to consumers in the European Economic Area or the United Kingdom.

3. Our products

We sell digital downloads only: PDF guides, Word documents, Excel workbooks and text files. No physical items are shipped. We describe each product as accurately as we can, but we do not guarantee that a product will meet your particular needs. Files are provided in the formats described on the product page. You need compatible software to open them. We may update or improve products, but we have no obligation to provide updates after you buy.

4. Prices, payment and taxes

  • Prices are shown in US dollars at checkout and may change at any time. A price change does not affect an order you have already completed.
  • Payment is taken at checkout through PayPal or another method we offer. Payments are processed by third-party providers under their own terms. We do not see or store your full card or account details.
  • You are responsible for any taxes, currency conversion fees and bank charges that apply to you. Where the law requires, we add taxes to your order.
  • We may cancel and refund an order if there is a pricing error, if we suspect fraud, or if a product becomes unavailable.

5. Delivery

Products are delivered electronically. After payment you get a download link on the order confirmation page and by email. Please enter a correct email address, check your spam folder, and download and back up your files promptly. Download links may be limited in time or number of downloads. If you have any problem, contact us. A product is treated as delivered when the download link has been made available to you.

6. All sales are final

Because digital products can be copied immediately after delivery, all sales are final once the files are delivered. Our Refund Policy explains this and lists the situations where we will help. Nothing in these Terms limits any right that the law gives you and that cannot be waived.

7. Your license

When your payment is complete we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the product in your own real estate business, as follows:

  • Single-user products (Starter Pack, The Agent Ops Kit, Kit + Editable Pack, Business Tracker Pack, Complete Bundle): one individual.
  • Team License: up to five (5) licensed real estate agents on the same team or brokerage office.

You may print the products for your own use, and you may edit the Word files and the Excel workbook for your own internal use. You may not:

  • resell, rent, lend, share, sublicense or give away the products or any substantial part of them;
  • post them on any website, marketplace, file-sharing service or social platform, or share your download links;
  • repackage them, or a modified version of them, as your own product, course, template or bundle;
  • remove copyright, branding or disclaimer notices.

The license ends automatically if you break these Terms. We keep all rights that are not expressly granted to you.

8. Educational content, no professional advice, and AI tools

  • Our products are educational and organizational tools. They are not legal, tax, accounting, financial, lending, insurance or brokerage advice, and no professional relationship is created between you and us.
  • Laws and rules, including fair housing, advertising, licensing, consent to contact, privacy and record-keeping rules, differ by country, state and brokerage. You alone are responsible for complying with them and for reviewing everything before you send or publish it. Speak to your broker, attorney or tax adviser where needed.
  • AI tools can produce inaccurate, incomplete, biased or inappropriate content. The prompts, wording guide and language-check prompt in our products are editing aids only. They do not guarantee that your content complies with any law or rule. Verify every fact, and do not put confidential or personal information into an AI tool unless your brokerage and the tool's terms allow it.
  • The workbook's calculations, example numbers, example rates (including any tax set-aside rate) and goals are illustrations. Check them with your accountant and your broker before you rely on them.
  • We do not promise or guarantee any results, including leads, closings, income or time saved. Results depend on many factors outside our control.

9. Third parties and trademarks

Our products may mention third-party tools such as Claude, ChatGPT, Gemini, Microsoft Excel and Microsoft Word. We are independent and are not affiliated with, sponsored by or endorsed by their owners, or by any MLS, brokerage or real estate association. Those names belong to their owners. Your use of third-party tools is governed by their own terms.

10. Intellectual property

The Site and the products, including text, SOPs, prompts, templates, workbooks, designs, logos and layouts, belong to us or our licensors and are protected by copyright and other laws. If you send us feedback, you allow us to use it without obligation to you. If you believe something on the Site infringes your rights, email us at the address below.

11. Acceptable use and payment disputes

  • Do not use the Site or products unlawfully, or try to hack, scrape, overload or interfere with the Site.
  • Do not make false claims or use fraudulent payment methods to obtain products or refunds.
  • If you have a concern about an order, please contact us first. If you open a payment dispute for a product that was delivered, we may give the payment provider records of your order, the delivery and download of your files, and these Terms.
  • We may suspend or end your access to our products if you breach these Terms.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Site and the products are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. Nothing in these Terms excludes a warranty that cannot be excluded by law.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, or for any claim, penalty or regulatory action (including fair housing, advertising, licensing, privacy or tax matters) arising from your use of, or reliance on, the Site or the products. Our total liability for any claim relating to a product is limited to the amount you paid for that product. Nothing in these Terms limits liability for fraud or fraudulent misrepresentation, or any liability that cannot be limited under applicable law.

14. Indemnity

To the extent permitted by law, you agree to defend and hold us harmless from claims, damages, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or content you create, send or publish using our products.

15. Changes to these Terms

We may update these Terms. The updated version will be posted on the Site with a new effective date. Your order is governed by the Terms in force when you placed it.

16. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law rules. This does not take away any mandatory consumer-protection rights you have under the law of the place where you live. Before starting any formal proceeding, please email us and give us 30 days to try to resolve the matter. To the extent permitted by law, any dispute that is not resolved will be brought in the competent courts of Riyadh, Saudi Arabia, and you agree to bring claims only on an individual basis and not as part of a class or representative action.

17. General

These Terms, our Privacy Policy and our Refund Policy are the entire agreement between you and us about the Site and the products. If a part of these Terms is found to be unenforceable, the rest stays in effect. If we do not enforce a right, that is not a waiver of it. You may not transfer your rights under these Terms. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to the email address you gave us at checkout.